Customer Success Agent
Long's Propane Gas LLC Long's Propane Gas LLC Marlette, MI Marlette, MI Full-time Full-time $13 - $18 an hour $13 - $18 an hour 20 hours ago 20 hours ago 20 hours ago About us Long's Propane Gas LLC is a small business in Marlette, MI.
We are data-driven, customer-centric, fun and our goal is to deliver very competitively priced residential propane, and commercial propane as well as exceptional customer service.
Satisfied customers and happy employees are the foundation upon which Long's has built its propane business.
Our work environment includes:
Modern office setting Growth opportunities Relaxed atmosphere On-the-job training Safe work environment Lively atmosphere Job Posting for Greendale Propane Partners, LLC at Longs Propane Gas in Marlette, Mi Greendale Propane Partners and its Affiliates are looking to add to their family of employees.
We are a Propane company servicing Michigan, Alabama, Tennessee, Georgia, Mississippi and are ever growing! We pride ourselves on providing a personal connection and superior customer service built upon trust and loyalty; all the while keeping the tight-knit community feel that so many of our offices started with.
We currently have an exciting opportunity for a Customer Success Agent based in our Marlette, Mi office.
This position will be responsible for aiding current and future customers with products and services that we offer.
Our ideal candidates will have prior customer service, data entry experience and possess a positive and friendly attitude.
If you're looking to join a company where you'll always be a name and not a number; we'd love to hear from you! Primary Job
Responsibilities:
Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures.
Processing due invoices for payments.
Review and rectification of locations Daily Work and Month End completion Completing bank deposits Reporting office progress to senior management and working with them to improve office operations and procedures.
Working with Management in counseling of employees struggling in their roles.
Serves customers by answering product and service questions.
Attracts potential customers with a review of our product and services.
Helps new customers with opening an account and recording information.
Maintains customer records by updating account information.
Schedules appointments for service and gas deliveries.
Reviews and Resolves product or service problems by clarifying the customer's complaint:
determining the cause of the problem, selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
Maintains customers financial accounts by processing payments, working A/R and collection efforts.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Filling Cylinders Other work as assigned Customer Service Representative Qualifications / Skills:
Customer service Product knowledge Market knowledge Quality focus Problem solving Phone skills
Benefits:
401 (k) Dental insurance Employee discount Health insurance Education, Experience, and Licensing Requirements:
A university/college degree is an asset, but not a requirement.
Familiarity with office software and phone systems, Including Microsoft Office Suite Previous experience, especially in the propane industry, preferred but not required.
Job Type:
Full-time Pay:
$13.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
No experience needed Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Work setting:
Office Ability to commute/relocate:
Marlette, MI:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are data-driven, customer-centric, fun and our goal is to deliver very competitively priced residential propane, and commercial propane as well as exceptional customer service.
Satisfied customers and happy employees are the foundation upon which Long's has built its propane business.
Our work environment includes:
Modern office setting Growth opportunities Relaxed atmosphere On-the-job training Safe work environment Lively atmosphere Job Posting for Greendale Propane Partners, LLC at Longs Propane Gas in Marlette, Mi Greendale Propane Partners and its Affiliates are looking to add to their family of employees.
We are a Propane company servicing Michigan, Alabama, Tennessee, Georgia, Mississippi and are ever growing! We pride ourselves on providing a personal connection and superior customer service built upon trust and loyalty; all the while keeping the tight-knit community feel that so many of our offices started with.
We currently have an exciting opportunity for a Customer Success Agent based in our Marlette, Mi office.
This position will be responsible for aiding current and future customers with products and services that we offer.
Our ideal candidates will have prior customer service, data entry experience and possess a positive and friendly attitude.
If you're looking to join a company where you'll always be a name and not a number; we'd love to hear from you! Primary Job
Responsibilities:
Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures.
Processing due invoices for payments.
Review and rectification of locations Daily Work and Month End completion Completing bank deposits Reporting office progress to senior management and working with them to improve office operations and procedures.
Working with Management in counseling of employees struggling in their roles.
Serves customers by answering product and service questions.
Attracts potential customers with a review of our product and services.
Helps new customers with opening an account and recording information.
Maintains customer records by updating account information.
Schedules appointments for service and gas deliveries.
Reviews and Resolves product or service problems by clarifying the customer's complaint:
determining the cause of the problem, selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
Maintains customers financial accounts by processing payments, working A/R and collection efforts.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Filling Cylinders Other work as assigned Customer Service Representative Qualifications / Skills:
Customer service Product knowledge Market knowledge Quality focus Problem solving Phone skills
Benefits:
401 (k) Dental insurance Employee discount Health insurance Education, Experience, and Licensing Requirements:
A university/college degree is an asset, but not a requirement.
Familiarity with office software and phone systems, Including Microsoft Office Suite Previous experience, especially in the propane industry, preferred but not required.
Job Type:
Full-time Pay:
$13.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
No experience needed Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Work setting:
Office Ability to commute/relocate:
Marlette, MI:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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